On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Click on Send. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. 4) Request return shipping label credit as buyer made false claim. I responded to the return but Im really freaking out. I sold 4 of the same items. After completing the sale normally, the seller will post the package with the correct address but the wrong name. If they do then you have to either refund or call eBay and try to make your case. What to do when wrong item received, seller requesting to send to other buyer. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. There are two occasions in the tracking updates that says it was rerouted due to processing error. He immediately cancels the order and requests a refund. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I manufacture them myself and sell for only one price. Press question mark to learn the rest of the keyboard shortcuts. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. You're not supposed to be liable for anything that happens to it after that. How do you prove you sent A? I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). They look the same to me.. on They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Aamzon advised we can do what we want. I cant believe you won this. Its ok but I like the darker one you had in your listing. The most common dispute for a scammer is the "not as described" dispute. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Thanks for this suggestion. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Remember that if an offer looks too good to be true, it probably is. This is why I take photos of the item with the eBay paperwork. In this scam, the buyer then accuses you of sending a damaged item. I'll go over how it happened, what I did to fix it, and how you can. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense If he ghosts you, you scared off a scammer. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. I swear. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Disputing the chargeback can take a lot of time and hassle on your behalf. I ended up having to give a refund in fear the buyer is going to give me bad feedback. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. However, for large packages and certain types of express service, UPS is the cheaper . The item I sent out was also tagged, this one is not. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 26-05-2020 If they did, I don't know how they'd be able to verify. Both early political pieces. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Just thought Id share. As its a scam, you will never see your money or your items again. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. I asked my boyfriend to print off the labels and post them while he was at work. 06:46 AM. If you have been scammed, well show you the steps you can take to report it. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. I know they will get their refund, but should I inquire at all? The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. The item could have gotten mixed up during a customs check? Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Offer to send the copied forms to an ebay chat rep. Im concerned this is a scam. There is undisclosed damage to the item. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). There's no possible way I sent the wrong item so he's trying to scam me. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Parcel comes back, buyer is less than helpful, I refund, get a neg. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. A collectable which I still have. I sold an item for $55 and they sent a return saying I didnt send the right item. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. And while I'll be cordial, it doesn't bode well. Those are not indicative of any scam. The law spells out how to challenge billing errors. Yup pretty much. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. In this case, the purchase may be completed without flaw. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I'm not sure where I stand on this now. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Explain it to him like you explained it to us. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Those labels are a lot bigger and I never cut them to a smaller size. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. USPS is the most trusted delivery service in the USA. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. on You are welcome to file claims and police reports. on The thing to remember is that these slip up were t. You can request that the buyer send the item back to you immediately. They will call the number you have on record for this account, so make sure that's correct before you start. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? 01:24 PM. The status says the item was "Delivered to agent," so the item shows as delivered. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. So eBay accepted the return. Things like this happen. 26-05-2020 If the item is sold for more than $750 the item must have signature delivery proof. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. They help the organizations to focus on the other parcels they have to deliver. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Two moths ago, a parcel comes back. Check all items upon receipt. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. I have had a few people say they didnt receive their orders when I know I sent out to all of them. 04:02 PM. 04:28 PM. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). What can I do in this situation to avoid loosing $900 and the item as well? This is the message:Just wanted to say that the item I received was not this one. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Gift card scammers reach out to victims by phone, email, or social media.