When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. combination of at least two of the following components selected before If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Any booking you make will be with the relevant travel service provider and not StudentUniverse. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Many airlines are offering to waive change fees for flights booked in the next few . If you don't see a credit that you think should be there, give us a call. These policies and rules are binding on you, so be sure to review them before purchase. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). If you do not wish to sign up, some bookings will allow you to "Continue as Guest". We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. No, please dont! You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). StudentUniverse assumes no liability for the acts of the service provider in refusing service. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. We strive to make sure your travel arrangements are satisfactory. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. How do I change or cancel my flight ticket? All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Transport and accommodation providers have differing cancellation policies and rules. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. We will confirm the correct price with you at the time of payment. A refund must never exceed the original payment amount. Such a change is deemed to be a minor change. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. When emailing us, make sure you include the invoice numbers of everyone in your party. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Most of our deals are available to be purchased online. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Vote. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. And ICYMI, you dont have to be a student to book on StudentUniverse! We will be fully responsible for the proper performance of the package as a whole. We have unique discounts available for students and anyone under 30. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Sometimes airlines provide us with fares we cannot display online, even to our members. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. You should also confirm departure times for each onward flight. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. We are not obliged to accept your order and may, at our discretion, decline the order. Please ensure you read the credit details and then give us a call when youre ready to book. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. You can also update your email address to a more permanent one on your account any time. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Tuition and Fees Refund Policy. The active codes can always be found on our Promo Codes Page. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. On the checkout page you can enter the details of the card you will be using. Our agents will give you full details of the itineraries before you book. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. You are solely responsible for any such fees as well. Yes, and this depends on the airline's policy. All refunds will be delayed until the situation stabilizes. See the chart above for the best number to call. Refund Policy. When youre ready to use it, you can check flights on our website to have an idea of what you want. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Airlines may deny boarding without the proper identification. period of more than twenty-four hours or include overnight accommodation. You will be given immediate feedback on whether the code worked and if not, why. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Save your details for a quick and easy checkout process. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. We accept most major debit and credit cards. Please note that carriers may be subject to change. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. First, they do not have a refund option. These terms were last updated on 17 September 2018. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. accounting for a significant proportion of the package. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Transport and accommodation providers have differing cancellation policies and rules. You agree that you are bound by such additional terms and conditions. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. This table is for informational purposes only. We will advise you of the amount of the deposit and date for final payment at the time of your booking. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. We will advise you of the carrier operating each flight in your itinerary. Unfortunately if we cant reach you, our agents have to move on to help other customers. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. StudentUniverse empowers young adults to experience the world with discount travel. How do I book seat assignments and meal requests? Please see the chart below to see if your flight is eligible for these rewards. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Please confirm which airline your credit is with by visiting My Wallet. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Bottom Line. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). StudentUniverse is not an insurance company. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Many airlines are updating their policies regarding travel credit use deadlines. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Your travel credit is associated with your original booking. Please understand we are working as hard as we can to help everyone. This is very common, just make sure you have the card holder's permission! It is your responsibility to ensure you have the proper visas/documents. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Write a Review. Student universe uses tripmate for their insurance policies and they're a complete scam. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. We advise you to print the on-screen confirmation. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Sound good? We aim to provide you with an amazing travel experience. DONT BUY REFUND POLICIES. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Maybe. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. For any fare we advertise, we first check to make sure there are some available seats. Standards and ratings may vary between countries, as well as between providers. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Conditions can change rapidly in a country at any time. Prices are subject to increase prior to the time you make full payment. Please confirm which airline your credit is with by visiting My Wallet.