document.write ("?zoneid=4"); To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Buyers can find estimated delivery information in their Purchase history. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . [CDATA[ This can be useful when the buyer isn't completely satisfied with their purchase. They also state that they cant guarantee the condition of the item being returned. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). You have the option of entering your reason for declining the request, but it will not be visible to the buyer. How to accept a return when the buyer changed their mind about a purchase. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. See Partial refund guidelines. For returns and exchanges less t Returns should be sent with tracked shipping that can be independently validated. Unresolved buyer returns can cause sellers . Enter a return merchandise authorization number, if you use them. and both eBay and Paypal would still side with them. var m3_r = Math.floor(Math.random()*99999999999); If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. var m3_u = (location.protocol=='https:'? You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. i probably get osmo pocket instead." ("free returns" or "buyer pays"). In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Proof of delivery for returned items The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Please use this in a story so everyone knows. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. All you had to do was call eBay and it was done. Sellers are required to deliver the item as it was described in the listing. View basket for details. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. I just sell locally to avoid all shenanigans. Returns cannot be closed at the request of a seller. For more information about buying and selling internationally, please see our policies on International selling and International trading. 01:39 PM. eBay may hold the return request open for up to 35 business days after the date the return was accepted. They say, Buyer beware but what about the sellers? See the table below for guidance on issuing a partial refund. Once you've accepted a return, the buyer should send the item back to you as soon as possible. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. You can choose to add a message to the buyer. However, sellers cannot refuse REFUNDS. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Annoying isnt it. When listing an item, it's important to include your returns address - opens in new window or tab. if (!document.MAX_used) document.MAX_used = ','; if (!document.MAX_used) document.MAX_used = ','; Well which one is it? var m3_r = Math.floor(Math.random()*99999999999); Proof that the buyer collected the item Create a list of items the rule applies to. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. '&charset='+document.charset : (document.characterSet ? Extortion is now excusable as long as buyer mails you back anything including a brick. SeePartial refund guidelines. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. How to give a partial refund after the item is returned. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). document.write ('&cb=' + m3_r); Thank you very much for your help! If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. My post was to the OP, not you. document.write ("